At BASIX, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward exchange policy to ensure a seamless experience.
Replacement/Exchanges:
- We offer exchanges for items of equal or lesser value. If the item you wish to exchange is of a higher value, you will be required to pay the difference.
- Exchanges are subject to availability and can only be made for items currently in stock.
- To initiate an exchange, please contact our customer service team within 14 days of receiving your order.
- All items must be returned within 14 days from the date of receipt.
- To be eligible for a return, the item must be in unused, unwashed, and unworn condition, with all original tags and packaging intact.
- Queries that do not meet these conditions will not be accepted.